I gained the beneath response from American Airways just after I refused their supply of a $25.00 journey voucher for horrendous service. My feedback had been posted on this site but they have been eradicated. Their insufficient service Expense me time and cash, which I can't get back again and they Feel $twenty five.
I have been an AA shopper for over 25 several years. Your service happens to be disappointing to state the the very least. It can be in all regions of service from check in to , tavel to baggage managing.
To start with, while this email is just not supposed for a reaction on the remarks you only submitted, it does confirm We now have obtained your responses and possess assigned a reference range, which you see underneath.
– Wholly modify your administration construction with people that ‘basically care’ about your Most important goal.
Your consumer service Reps are a lot less than helpful. Immediately after attempting to attend a scheduled for months education seminar our flight was canceled generating us not able to show up at. The one thing provided by American Airlines had been apologies in addition to a refund with the flight.
I am emailing this comment to you in order that AA might better have the capacity to stimulate staff members being far more courteous when points go Erroneous.Customer service will make such a big difference for people using your service.
I am sorry to claim that our working experience for the AA counter in Newark was under stellar – Of The 2 buyer service reps on the counter assisting travellers examining in, one dedicated her the perfect time to ONLY First-class passengers, and the other lady seemed to do as very little as feasible – far too chaotic stressing about what All people else was doing – all besides what she can be carrying out! As the line grew for a longer period, the less fascinated she grew to become, and her Mind-set was horrific – It took us fewer time for you to get into the Airport than it did standing in line to check in! (about an hour with only 4 folks before us). By the point we stepped up on the counter – a completely new consultant got on board – we had to “tranquil ourselves official source down†– it is possible to think about how the other forty or so people today started to experience behind us! When you frequently try to inform us, you “treatment†about the passenger, which unique could use some Angle adjustment – or obtain her Yet another position!
I made an effort to make reservations for a close-by hotel by your Airline Lodging services just to understand that there were no vacant rooms available. I was left to hitch the rest of the displaced travellers to sleep while in the airport terminal on the cot which has a blanket and pillow. I'm appalled that inside the twenty first Century, I had to working experience this degree of humiliation.
Whenever we arrived in Portland our baggage were not there, and American airline individuals have been extremely great and reported they would be brought out the following day.
Hi，I wished to check with questions about provide a cat in the U.S. to China, so I named your Chinese service. The lady named Annie picked my cellphone. I questioned my question and she mentioned †there's no way†I reported another person explained to me it is feasible. She claimed †They're lying†she did not give me any explanation. I made a decision to contact again, A further female answered my connect with.
I used to be to inform you of my not so nice expericences with your airline, and requesting a refund of my flight. Firstly I used to be suppose to become to the 7:55am flight from Gulftport,MS.
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Rather than a repeat of this, it seems the weather conditions must be viewed nearer. There is certainly as of now a eighty% probability of rain, storm, feasible tornado outbreaks.
On our very last excursion the leg from the trip from lax to Dallas was the worst I’ve ever had .The seating was so restricted I couldn't examine a magazine a result of the tightness with the seating I believe the airplane was an A 320 ,be sure to Speak to me you'll find a pair things in regards to the service normally,thank you, Brian Galbally